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Terms & Conditions

These Terms govern your relationship with the operator of grandrushes.com (referred to as "grandrush") and set out the conditions for accessing and using the online gambling services provided via the official website. These Terms are effective as of 1 January 2025. Please read these Terms carefully before using our services, as they constitute a legally binding agreement between you and the grandrush operator.

Definitions

OBSERVE: Identification of terms fundamental to legal clarity; EXPAND: Explicit inclusion of all key gambling concepts relevant under AU law; REFLECT: Plain yet dense definitions for user comprehension and regulatory scrutiny.

  • Operator: The entity responsible for the operation and management of grandrushes.com, including service delivery and regulatory compliance.
  • User / Player: An individual who accesses or uses any of the gambling services offered on grandrushes.com after registering an account and agreeing to these Terms.
  • Account: A personal, non-transferable profile created by a User in accordance with the registration process to access and participate in gambling services.
  • Bet: Any monetary stake placed by a User on a game or event outcome using funds held in their grandrush account.
  • Bonus: Any promotional offer including free spins, bonus funds, or other incentives provided by the Operator, subject to associated eligibility and wagering requirements.
  • Wager: The act of staking money (including Bonus funds where applicable) on licensed games available on grandrushes.com.
  • KYC (Know Your Customer): The legal process requiring Users to verify their identity and eligibility before accessing or withdrawing funds pursuant to AU anti-money laundering and responsible gambling regulations.
  • Live Chat: The online customer support system made available through grandrushes.com for real-time player assistance.

Account Registration

OBSERVE: Age restrictions, user verification standards, regulatory mandates for user data; EXPAND: Emphasis on accuracy, password obligations, AU KYC/AML adherence, essential contact integration; REFLECT: Dense procedural clarity and protective disclaimers.

  1. Eligibility Requirements:
    • Only persons aged 18 or over and capable of entering into a legally binding agreement under AU law may register for an account on grandrushes.com.
    • By registering, Users warrant they are not residents of jurisdictions where online gambling is unlawful and are acting on their own behalf.
  2. Registration Procedure:
    • Users must provide accurate personal information, including full name, valid email address, date of birth, and contact details.
    • Email verification is required to activate an account. Accounts must remain associated with a unique, personal email address.
    • Users are required to complete mandatory KYC procedures, which may include submission of valid government-issued identification, proof of address, and any additional documentation as required under applicable Australian regulations. Incomplete or falsified submissions will result in account suspension.
  3. User Obligations:
    • Users are responsible for ensuring the accuracy and currency of all registration details.
    • Each User shall secure their account credentials and is responsible for all activities conducted through their account. The Operator disclaims liability for losses arising from unauthorized access attributable to User negligence.
    • Multiple accounts per individual are prohibited. Detection may result in termination and forfeiture of winnings or balances, subject to investigation.
  4. Regional Compliance Note: Verification processes may require User cooperation with live chat or support (email: [email protected], phone: 1800-834-497) in accordance with AU law and best-practice KYC/AML standards.

Betting & Gameplay Rules

OBSERVE: Rules for valid betting, player conduct, and game integrity; EXPAND: Address minimum/maximums, game types, live casino etiquette, fraud prevention under AU law; REFLECT: Standardised, unambiguous rules with legal backup.

  1. General Rules:
    • All bets must be placed via the User's personal account interface, using funds available in the account. Bets placed or accepted by any other means are void.
    • Each game specifies minimum and maximum bet limits. Exceeding these may result in bet rejection or adjustment without liability for losses due to system error or user inattention.
  2. Bet Cancellation/Modification:
    • Bets cannot be cancelled or modified once confirmed, except in the event of a proven technical error attributable to grandrushes.com or as required by law in Australia.
    • The Operator may void or cancel bets at its discretion if fraud, technical malfunction, or regulatory non-compliance is suspected.
  3. Conduct in Live Casino & Chats:
    • Users must adhere to standards of respectful behaviour, refraining from abusive language, insults, threats, or the dissemination of misleading/fraudulent information within live casino forums or chat rooms.
    • Attempts to manipulate or exploit the gaming environment (including collusion, software tampering, or multiple account abuse) are strictly prohibited and may result in account termination, forfeiture of funds, and notification to relevant authorities.

Bonus Terms

OBSERVE: AU regulatory standards and best practice for bonus provision; EXPAND: Incorporate wagering obligations, eligible/ineligible game lists, policy against promotion stacking, timeframe extension to 2025; REFLECT: Transparent rules with explicit prohibitions and protections.

  1. Activation & Eligibility:
    • Bonuses on grandrushes.com are available only to verified accounts meeting promotional eligibility criteria as stated at the time of offer.
    • All Bonus offers, including welcome, reload, and free spins, are limited to one per User, User household, device, or IP address, unless explicitly stated otherwise.
  2. Wagering Requirements & Timeframes:
    • Bonus funds must be wagered a minimum of 30 times the bonus value (unless otherwise specified) within 30 days of activation, with all play to be completed by 31 December 2025 to qualify for withdrawal.
    • Failure to complete wagering requirements in the prescribed period will result in forfeiture of bonus funds and related winnings.
    • Certain games may be excluded from bonus wagering (refer to individual promotion terms). Use of bonus funds on ineligible games may render the bonus void.
  3. Prohibited Actions:
    • Combining multiple simultaneous promotions is not permitted unless expressly authorized by grandrushes.com.
    • Bonus abuse, including but not limited to the use of multiple accounts, exploitation of software loopholes, or coordinated play, will result in bonus cancellation and potential permanent account closure.
  4. Regional Compliance Note: All promotional activities conform to AU gambling advertising and inducement regulations, with special attention to consumer protection standards and transparency.

Payments & Withdrawals

OBSERVE: Monetary transaction protocols, AU anti-money laundering obligations, player rights to funds; EXPAND: Card, e-wallet, and crypto support, limits, fees, withdrawal conditions, and customer support integration; REFLECT: Legally comprehensive, transparent, and user-protective procedures.

  1. Deposit Methods:
    • Deposits can be made via approved methods including credit/debit cards, verified e-wallets, or select cryptocurrencies as listed on grandrushes.com.
    • Deposits are credited immediately or within a reasonable processing time, subject to verification and compliance checks.
  2. Withdrawal Process:
    • Withdrawals are permitted only to methods previously used for deposits by the same account holder, pending completion of KYC verification.
    • Processing times for withdrawals are typically within 3-5 business days; delays may occur if further regulatory or identity checks are required in line with AU compliance.
    • Minimum withdrawal amount is AUD 100; maximum withdrawal limits per 24-hour period, week, or month are detailed on the official payments page. The Operator reserves the right to amend limits to comply with responsible gambling measures or suspicion of unlawful activity.
  3. Fees & Charges:
    • Standard processing fees may apply depending on the chosen payment method. Up-to-date fee schedules are available on grandrushes.com or upon request via support.
    • No fees are deducted for deposits unless explicitly stated at the time of transaction.
  4. Refunds & Bonus Withdrawals:
    • Bets and bonuses are non-refundable except in the case of demonstrable error, technical failure, or as required by applicable law. Disputes should be directed promptly to support channels for resolution.
    • Withdrawals of bonus-derived winnings are contingent on fulfillment of all applicable wagering and eligibility criteria and successful AML/KYC checks.
  5. Regional Compliance Note: All financial transactions are conducted under strict AU anti-money laundering and counter-terrorism financing (AML/CTF) regulations. Users must cooperate with requests for supporting documentation; non-compliance may result in blocked payments and account suspension.

Limitation of Liability

OBSERVE: AU consumer protection standards, operator's fairness and integrity duties; EXPAND: Exclude liability for external technical failures, cap compensation, embed mandatory disclaimers; REFLECT: Balanced legal shielding with fair-play commitments.

  1. Operator Duties:
    • grandrushes.com is committed to ensuring fairness, accuracy of results, and the integrity of all games as certified by game providers and tested in accordance with industry standards.
    • The Operator will take reasonable care to maintain service availability and reliability but does not guarantee uninterrupted, error-free access at all times.
  2. Exclusions & Limitations:
    • The Operator is not liable for losses arising from third-party telecommunications failures, system interruptions, software malfunctions, unauthorized account access, or events outside its reasonable control.
    • In no event shall the total liability of grandrushes.com or its affiliates exceed the amount wagered by the User on the game or event giving rise to the claim.
    • This limitation applies to direct, indirect, incidental, or consequential damages, except where excluded or restricted by applicable law.
  3. Mandatory Disclaimers:
    • Nothing in these Terms shall limit rights granted to Users under the Australian Consumer Law that cannot lawfully be excluded.

Intellectual Property Rights

OBSERVE: Ownership of software, site content, and trade marks; EXPAND: Clearly prohibit unlicensed use or distribution, reflecting AU copyright law; REFLECT: Assert operator's legal rights with user-facing clarity.

  • All content, site design, text, graphics, software, and trademarks appearing on grandrushes.com are the intellectual property of the Operator and/or its licensors, protected under Australian and international copyright and trade mark laws.
  • No material from grandrushes.com may be copied, reproduced, transmitted, distributed, or otherwise exploited for any commercial purpose without express prior written consent from the Operator.
  • Users are granted a limited, revocable, non-exclusive licence to access and use the site solely for personal, non-commercial purposes consistent with these Terms.
  • Any unauthorized use or breach of intellectual property rights will result in termination of access and may give rise to civil and/or criminal proceedings.

Privacy & Data Protection

OBSERVE: AU data protection obligations; EXPAND: Refer to Privacy Policy, stress compliance, user awareness of rights; REFLECT: Concise, legally robust linkage.

All personal data collected and processed by grandrushes.com is handled in accordance with its Privacy Policy and the Australian Privacy Act 1988 (Cth) and related data protection laws. By using this site, Users acknowledge and accept that their information will be collected, held, and used in accordance with these principles. Users can request further information or exercise data rights via support.

Changes to Terms

OBSERVE: Need for up-to-date and dynamic regulatory compliance; EXPAND: Procedure for notification, right to refuse changes; REFLECT: Transparent, fair process with user protection.

  • grandrushes.com reserves the right to amend or revise these Terms at any time to reflect changes in law, regulatory requirements, or operational needs.
  • All material changes will be communicated to Users via email (where available) and a prominent on-site banner notice at least 7 days prior to coming into effect. Minor technical amendments may take effect immediately on publication.
  • Continued use of the site after changes become effective constitutes acceptance of the new Terms. Users who do not agree to material changes may discontinue use of grandrushes.com services and request account closure, subject to applicable withdrawal of balances.

Termination & Suspension

OBSERVE: Grounds and procedure for account restriction under AU law; EXPAND: Link to refund and notification, right to appeal process; REFLECT: Structured, fair and compliant process for both operator and user.

  1. Grounds for Termination/Suspension:
    • The Operator may suspend or close an account without notice in cases of actual or suspected breach of these Terms, provision of false or misleading information, regulatory or legal compulsion, or at User request.
    • Activity suggestive of money laundering, fraud, or responsible gambling breaches may result in immediate account lock pending investigation, with notification to relevant authorities as required by law.
  2. Procedure:
    • Where feasible, Users will receive notice via their registered email address before or concurrent with account suspension/closure, detailing the reasons for action and any next steps required.
    • Upon termination, any available balance (except funds reasonably withheld per law or arising from prohibited conduct) will be returned to the User within 10 business days, subject to completion of AML/KYC checks and applicable withdrawal procedures.
    • Users may appeal any decision by contacting customer support. The Operator will review submissions and respond within 21 business days.
  3. Regional Compliance Note: Procedures conform to AU requirements for dispute resolution, regulatory cooperation, and responsible gambling protections.

Governing Law & Jurisdiction

OBSERVE: Compliance with AU legal system, clear dispute pathway; EXPAND: Explicitly invoke applicable law, highlight arbitration, then court recourse; REFLECT: ASSURE both operator and user rights are preserved under AU jurisdiction.

  • These Terms are governed by and construed in accordance with the laws of Australia regardless of the laws of any other jurisdiction.
  • All disputes or claims arising out of or in relation to these Terms or the services provided by grandrushes.com which cannot be resolved through good faith negotiation with customer support shall, unless prohibited by law, be submitted to binding arbitration in accordance with the Australian Centre for International Commercial Arbitration (ACICA) rules. Where arbitration is not permitted or is inconclusive, courts of competent jurisdiction in Australia shall have exclusive authority.
  • Nothing in this section limits the right of the Operator to seek injunctive or equitable relief in Australian courts for infringement of its intellectual property or other proprietary rights.

Contact Information

OBSERVE: Requirement for transparent support & legal communication channels; EXPAND: Integrate all available official contacts; REFLECT: User-friendly, accessible section with redundancy to ensure user reachability.

Users are encouraged to contact customer support for any queries, disputes, legal notices, or regulatory inquiries relating to their use of grandrushes.com.