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Responsible Gaming

Responsible gaming at grandrushes.com is founded on the principle that gambling should be enjoyed as a form of entertainment, pursued consciously and within one's financial means. Our goal is to ensure players are aware of the risks that may arise with gambling and to support them in making informed choices. We uphold the highest standards of player care and are committed to providing tailored assistance to anyone who requires support, in line with Australian legal and industry best practices.

Risk Awareness

OBSERVE: The Australian legal and regulatory framework obliges operators to provide clear information regarding the risks of gambling, signs of problematic behavior, and avenues for early identification. EXPAND: Many individuals may not recognize the early warning signs of gambling harm, which is critical for prevention and responsible engagement. REFLECT: This section outlines both explicit and implicit indicators of gambling risk and offers a self-assessment tool, addressing both legal obligations and user well-being.

Signs of Potential Gambling Harm

  • Increasing frequency of deposits and bets - betting more often or with higher amounts than planned can signal loss of control.
  • Preoccupation with gambling activities - thinking about grandrushes.com or other gambling venues when not playing.
  • Neglecting work, family, or social activities to continue gambling.
  • Chasing losses - attempting to recover previous losses by betting more.
  • Gambling despite negative consequences - financial, emotional, or relational problems attributed to gambling.
  • Borrowing money or selling possessions to gamble.

Self-Assessment Test

To evaluate your gambling behavior, honestly consider the following questions:

  1. Do I find myself spending more time or money on grandrushes.com than I intend?
  2. Have I tried to reduce or stop gambling but found it difficult?
  3. Do I feel irritable or anxious when not gambling?
  4. Have friends, family, or colleagues expressed concern about my gambling?
  5. Am I neglecting important responsibilities or relationships due to gambling?
  6. Do I chase losses in an attempt to get even?
  7. Am I using borrowed money or selling items to fund gambling?

If you answered "yes" to any of these questions, we strongly encourage you to utilise the resources and tools provided on this page and to seek assistance from our support team or external expert services.

Regional Compliance Note: This section fulfills AU regulatory requirements for harm minimisation and player awareness. Updated for 2025 standards.

Limits & Tools

OBSERVE: AU regulation mandates licensed operators to offer effective tools enabling players to control their gambling expenditures and durations. EXPAND: grandrushes.com has designed intuitive tools for limit setting on deposits and session time, as well as temporary break features. REFLECT: Detailed guidance is provided to ensure players can exercise these controls independently, satisfying both regulatory and user needs.

Deposit Limits

  1. Log in to your personal account at grandrushes.com.
  2. Navigate to the "Responsible Gaming" or "Account Limits" section found within your profile settings.
  3. Select deposit limits for daily, weekly, and monthly periods. Example: Daily limit - AUD 100, Weekly limit - AUD 500, Monthly limit - AUD 2,000.
  4. Enter your chosen limit for each time frame.
  5. Confirm your selections. Changes take immediate effect; lowering limits is instant, raising limits may require 24-72 hours and a reassessment of your decision.

Time Limits & Session Control

  • Set session time limits within your profile. A timer will track your play and automatically notify you when the limit is reached.
  • To enable a break (Time-Out): Navigate to the "Time-Out" or "Take a Break" feature. Select a duration of 24, 48, or 72 hours. During this period, you cannot access your account, make deposits, or place bets.

All limit-setting tools are provided in compliance with Australian player protection laws and cannot be overridden by support staff unless mandated by law.

Regional Compliance Note: Section aligned with AU industry codes for 2025, including the National Consumer Protection Framework requirements.

Self-Exclusion

OBSERVE: Self-exclusion is a cornerstone of responsible gambling regulation in Australia, empowering individuals to block their access to gambling services for the purpose of harm minimisation. EXPAND: grandrushes.com supports both temporary and permanent self-exclusion, with a transparent process and clear communication of consequences. REFLECT: The following instructions provide step-by-step directions consistent with legal standards and best practice guidance.

How to Activate Self-Exclusion

  1. Log in to your account at grandrushes.com.
  2. Navigate to the "Responsible Gaming" or "Self-Exclusion" section in your account settings.
  3. Choose the duration of exclusion:
    • Temporary: 6 months, 1 year, or any other eligible period up to 5 years (according to AU regulator options).
    • Permanent/Lifetime exclusion: For indefinite exclusion from grandrushes.com.
  4. Confirm your selection and accept the self-exclusion terms.
  5. For assistance, contact support at [email protected] or call 1800-834-497.

Consequences and Terms

  • Your grandrushes.com account will be inaccessible for the exclusion duration. All login, deposit, and play functions will be disabled.
  • You may request withdrawal of any remaining balance prior to activation. After sealing, refunds may take up to 30 days and will comply with AU law and internal AML checks.
  • You cannot reverse a permanent exclusion. Temporary exclusion cannot be lifted before the chosen period expires.
  • Any attempt to circumvent self-exclusion-by creating new accounts-contravenes both site policy and AU law and will result in immediate closure of new accounts and forfeiture of banned access rights.

grandrushes.com processes self-exclusion requests in alignment with the Interactive Gambling Act (Cth), the National Consumer Protection Framework (NCPF), and all AU state-based exclusions operating until at least 2025.

Support Resources

OBSERVE: The AU gambling regulatory framework requires operators to provide access to independent support and treatment. EXPAND: Both national and international organizations offer specialized assistance for problem gambling. REFLECT: Players can access confidential help and counselling via the following organizations:

Organization Contact Details Support Provided
GAMCARE Tel: +44 808 8020 133
www.gamcare.org.uk 		Offers confidential counselling, support, and information for gambling-related issues.
Gamblers Anonymous Australia Tel: 1800 858 858
gaaustralia.org.au 		Peer-support group for individuals seeking help to stop gambling and maintain recovery.
Gambling Help Online (Australia) Tel: 1800 858 858 (24/7)
gamblinghelponline.org.au 		National online counselling and information portal, including live chat and forums.
Relationships Australia Tel: 1300 364 277
relationships.org.au 		Offers counselling and support services for gamblers and families.
EBET Gambling Counselling (NSW/ACT/VIC) Tel: 1800 858 858
ebet.com 		Clinical intervention and referral to local treatment providers.
Help for Problem Gambling (Europe/EU) europeangaming.org Gateway to European hotlines, research, and support directories.

All listed services are confidential and free of charge. Direct contact details for AU are included in accordance with regional compliance obligations.

Help for Family

OBSERVE: AU family welfare legislation recognises harm to those close to individuals affected by problem gambling. EXPAND: Families and friends require actionable guidance and credible access to peer and professional support. REFLECT: This section advises concerned relatives on providing support and accessing expert resources.

How to Support Someone with Gambling Problems

  • Approach the topic sensitively: Choose a private, non-confrontational moment to express your concerns and offer support rather than blame.
  • Listen empathetically: Show understanding-avoid judgment and encourage open sharing about their gambling behaviors and feelings.
  • Engage them with resources: Suggest exploring the "Responsible Gaming" section of grandrushes.com and seeking help from professional services.

Recommended Family Support Groups

Important Next Steps

  • Consider consulting a certified psychotherapist or addiction specialist.
  • Call AU hotlines (e.g., 1800 858 858) for immediate advice or crisis intervention.
  • Maintain personal boundaries and seek support for yourself as well.

Supporting a loved one can be challenging, so remember professional assistance is always available.

Operator's Commitment

OBSERVE: grandrushes.com is required by law to implement measures that detect problematic gambling behavior and to engage in proactive risk reduction. EXPAND: Our internal procedures utilize behavioral analytics and direct communication to protect players. REFLECT: The following commitments outline both our legal and ethical obligations to you.

  • Ongoing Behavioral Monitoring: We continuously analyze gaming patterns for signs of risk, including frequent deposits, session duration spikes, and chasing losses.
  • Early Warning & Intervention: Automated systems may trigger warning messages and offer advice whenever potentially harmful patterns are detected.
  • Player Outreach: If severe risk is identified (such as repeated high-risk behaviors), our responsible gaming team may proactively contact you using the e-mail address or phone number registered to your grandrushes.com account.
  • Confidential Support: All interactions related to responsible gaming are handled sensitively and confidentially. We do not share your data except as required by AU law.
  • Policy Enforcement: Enforcement of account limits, exclusions, and interventions is strictly regulated and complies with all AU legislation in effect through 2025 and beyond.

Updates

OBSERVE: Transparent notice of updates is required by AU legal standards and best practice guidelines. EXPAND: Changes to responsible gaming policies, tools, or legislation necessitate timely communication to players. REFLECT: This ensures you are always informed about your rights and available protections.

  • Notification Methods: grandrushes.com will notify players of substantial updates to responsible gaming content through direct e-mail correspondence and visible website banner alerts upon login.
  • Page Update Schedule: Responsible gaming materials are reviewed and, where required, updated at least annually or immediately following any relevant legislative changes.
  • Last updated: 21 March 2025

Contact & Feedback

OBSERVE: AU regulation mandates access to dedicated, responsive support for responsible gambling matters. EXPAND: We provide multiple direct and confidential contact channels, ensuring your privacy and swift access to assistance. REFLECT: The following details and feedback form are dedicated to all responsible gaming requests:

Responsible Gaming Feedback Form





All data is processed in accordance with privacy and responsible gaming regulations applicable in Australia as of 2025.